Updated January 1, 2024
At myKitchenMate, we strive to ensure your complete satisfaction with our restaurant management platform. This policy outlines refunds, cancellations, and replacements for our software services.
Refund requests must be made within 14 days of the initial subscription payment. The account must not have violated our Terms of Use, and the request must include valid account details.
You may cancel your subscription at any time. Access continues until the end of the current billing period. Data export is available for 30 days after cancellation.
Not eligible for a refund under our standard policy.
Three steps to submit a refund or cancellation request.
Include your registered email, business name, subscription plan, and reason for the refund or cancellation request.
Email hey@zulolabs.com or call 01612930538 with your request details.
We confirm eligibility within 48 hours. Approved refunds go back to your original payment method.
Once your cancellation is confirmed, your platform access remains active until the end of the current billing period. You can export your restaurant data, reports, and menu information at any time during the 30-day post-cancellation window.
Resolution Policy: For persistent technical issues that cannot be resolved through support, we may offer service credits, plan downgrades with adjusted pricing, or assisted migration to a different plan tier at our discretion.
Our support team is available to help with refunds, cancellations, and billing questions.
